Website Open Door Health Center
Open Door Health Center is looking for a full-time, bilingual candidate as an Enrollment Clerk. This position is Monday through Friday, 8am to 5pm. This position is responsible for providing administrative support to the Enrollment Assisters/MN Sure Navigators. Provide direct assistance to clients and patients as directed or needed.
- Understand and perform the duties of reception and administrative duties in support of the enrollment team as directed by the department manager.
- Schedule client appointments, including confirmation, cancellations and rescheduling.
- Ensure clients complete the appropriate forms related to their appointment.
- Ensure departing clients have appropriate information relative to their visit, re-appointment, insurance, etc.
- Educate clients to the financial process and when appropriate, review options as determined by the Enrollment Assister.
- Escort patients to the determined waiting area, appropriate care areas, and to the check-out area or exit.
- Provide structured patient education on health coverage, engage in follow-up conversations and offer renewal assistance for enrolled individuals.
- Be knowledgeable of ODHC services and the need to alert other departments’ staff as appropriate to assist patients/families in accessing needed resources.
- Work together and cooperate with all staff for the best outcome for the patient.
- Accurately provide required reporting to track goal achievement and client satisfaction.
- Formal education beyond high school.
- Experience working in a community service organization or customer/patient service position.
- Experience working with computers (MicrosSoft products and research through the Internet).
- Experience working with a diverse population of people.
- Strong interpersonal skills.
- Exceptional verbal and written communication skills.
- Excellent time management and organizational skills.
- Ability to work independently or in a team environment.
- Bilingual in Spanish or Somali is a plus.
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